Privacy policy
PRIVACY POLICY
At CrossPaw, we value your trust and are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or make a purchase.
Information We Collect
When you browse our site, we may collect certain technical information about your device and visit, such as your browser type, IP address, time zone, and cookie data, as well as details about the pages and products you view and how you interact with the site.
When you place an order or attempt to do so, we may collect information including your name, billing and shipping address, payment details, email address, and phone number. Together, this information helps us provide a seamless experience and complete your purchase.
How We Use Your Information
We use your personal information to deliver the level of service you expect from CrossPaw, including to:
At CrossPaw, we value your trust and are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or make a purchase.
Information We Collect
When you browse our site, we may collect certain technical information about your device and visit, such as your browser type, IP address, time zone, and cookie data, as well as details about the pages and products you view and how you interact with the site.
When you place an order or attempt to do so, we may collect information including your name, billing and shipping address, payment details, email address, and phone number. Together, this information helps us provide a seamless experience and complete your purchase.
How We Use Your Information
We use your personal information to deliver the level of service you expect from CrossPaw, including to:
- Process and fulfill orders, including payment, shipping, and order confirmations
- Respond to your questions, requests, or customer service needs
- Share product updates, offers, and brand news if you have chosen to receive marketing communications
- Enhance and refine our website, customer journey, and brand experience
- Monitor and help protect against fraud, misuse, or unauthorized activity
You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
Cookies & Experience Technologies
To create a smooth and tailored browsing experience, we may use cookies, pixels, and similar technologies. These help us remember your preferences, understand how our website is used, and support relevant advertising and retargeting through platforms such as Google, Facebook, and Instagram.
You can adjust your browser settings to manage or disable cookies. Please note that certain features may not function as intended without them.
Payments, Financing & Third-Party Services
We partner with reputable platforms to host our site, process payments, and support analytics and communication. In doing so, some of your information may be shared with these providers as needed to operate our business and serve you. These may include:
Cookies & Experience Technologies
To create a smooth and tailored browsing experience, we may use cookies, pixels, and similar technologies. These help us remember your preferences, understand how our website is used, and support relevant advertising and retargeting through platforms such as Google, Facebook, and Instagram.
You can adjust your browser settings to manage or disable cookies. Please note that certain features may not function as intended without them.
Payments, Financing & Third-Party Services
We partner with reputable platforms to host our site, process payments, and support analytics and communication. In doing so, some of your information may be shared with these providers as needed to operate our business and serve you. These may include:
- Shopify, to host and support our website
- Payment and financing providers such as Venmo and Klarna
- Analytics providers such as Google Analytics
- Marketing and email service providers
- Advertising partners such as Meta, Facebook, and Instagram
If Klarna is available at checkout and you choose to use Klarna, we may share certain personal information—such as contact and order details—with Klarna so that they can assess your eligibility for their payment options and provide those services to you. Klarna will process this information in accordance with its own privacy policy.
We may also disclose your information when required to comply with applicable laws, legal processes, or to protect our rights, property, or the safety of our customers.
Your Privacy Rights
Depending on where you live in the United States, including if you are a California resident under the CCPA/CPRA, you may have rights relating to your personal information, such as the ability to:
We may also disclose your information when required to comply with applicable laws, legal processes, or to protect our rights, property, or the safety of our customers.
Your Privacy Rights
Depending on where you live in the United States, including if you are a California resident under the CCPA/CPRA, you may have rights relating to your personal information, such as the ability to:
- Request access to the personal information we hold about you
- Request correction or deletion of certain personal information
- Request more detail about how we collect, use, and share your data
- Opt out of certain data sharing or sale practices, where applicable
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request, as required by law.
Data Retention
We retain your information for as long as needed to support the uses described in this Privacy Policy, including processing orders, maintaining records, complying with legal obligations, and improving our services. If you have opted into marketing communications, we may retain your contact information until you unsubscribe or ask to be removed.
Data Security
We take care to protect your personal information and use industry-standard security measures and encryption to help safeguard payment and account details. While no online system can be guaranteed completely secure, we continually review our practices and aim to maintain a high level of protection.
Children’s Privacy
Our website and products are intended for adult dog owners and are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will delete it.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will revise the “Last Updated” date and may provide additional notice where appropriate.
Contact Us
If you have any questions about this Privacy Policy, or if you would like to exercise your privacy rights, we are here to help. You can reach us at:
Email: hello@thecrosspaw.com
Mail: 11585 Jones Bridge Road, Ste 420, PMB 57, Johns Creek, GA 30022
United States
Data Retention
We retain your information for as long as needed to support the uses described in this Privacy Policy, including processing orders, maintaining records, complying with legal obligations, and improving our services. If you have opted into marketing communications, we may retain your contact information until you unsubscribe or ask to be removed.
Data Security
We take care to protect your personal information and use industry-standard security measures and encryption to help safeguard payment and account details. While no online system can be guaranteed completely secure, we continually review our practices and aim to maintain a high level of protection.
Children’s Privacy
Our website and products are intended for adult dog owners and are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will delete it.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will revise the “Last Updated” date and may provide additional notice where appropriate.
Contact Us
If you have any questions about this Privacy Policy, or if you would like to exercise your privacy rights, we are here to help. You can reach us at:
Email: hello@thecrosspaw.com
Mail: 11585 Jones Bridge Road, Ste 420, PMB 57, Johns Creek, GA 30022
United States