At CrossPaw, your dog’s comfort and safety are our top priority. It is the responsibility of the customer to ensure that any accessory purchased is appropriate for their dog’s size, breed, and behavior. Proper fit is essential, and we recommend carefully reviewing sizing information before use. CrossPaw cannot be held liable for issues resulting from improper sizing or fit.

Every dog is unique, and products may fit differently depending on individual shape and coat. If you are unsure about sizing, please contact us prior to purchase for guidance.
As with all wearable items, dog accessories are subject to normal wear and tear over time. Owners should regularly inspect products for signs of damage or deterioration. Any item showing wear that could compromise safety should be discontinued immediately.
Our accessories are designed for everyday use for most dogs. However, dogs that are strong pullers or exhibit destructive behaviors may experience faster product wear. CrossPaw does not offer refunds or replacements for items damaged due to misuse, excessive force, or chewing.

For care, we recommend hand washing all accessories using water no hotter than 30°C (86°F) and allowing them to air dry.
By purchasing and using CrossPaw products, you acknowledge that CrossPaw is not responsible for any injury, damage, or loss resulting from the use or misuse of our products.
CrossPaw reserves the right to modify or update this disclaimer and related policies at any time without prior notice.